PUTRAJAYA, Malaysia � Malaysia Airports Holdings Bhd has set a priority to always ensure passengers’ safety and getting them to the boarding gates or arrival hall on time in the event of an aerotrain breakdown, said its managing director Badlisham Ghazali.

“As mechanical problems are inevitable in any operational environment, our SOP (standard operating procedure) is meant to ensure that passengers on board a halted train will be transported to the station as quickly as possible, whether to the gates or arrival hall, he said in a statement today.

In the wake of reports that a group of passengers had walked along the train track following an aerotrain breakdown at Kuala Lumpur International Airport (KLIA) yesterday, Badlisham said they were very concerned that some passengers had ignored the safety announcements on the aerotrain for them to remain on board and instead they prised open the door to disembark midway.

He stressed that the recovery SOP would have ensured that the passengers were properly evacuated and escorted to the station if necessary, as this had been done during past breakdowns.

“We would like to remind passengers to observe the announcements and instructions on board the train during a breakdown, for their own safety and convenience, he said.

“We have efficient recovery plans in place. A standby technical officer is available to manually drive the train to the station. There is also a second train as well as 10 shuttle buses ready to transport passengers during a breakdown, he stressed.

He said as passenger numbers at KLIA had been increasing, MAHB had also activated full-time shuttle bus services as another mode of people mover between the main terminal and satellite building to augment the aerotrain services.

“The shuttle bus service is available 24 hours daily and takes only five minutes to get across, he said.