Apart from the Tribunal for Consumer Claims (TTPM), consumers can take their cases to civil courts to claim redress in respect of any goods and services purchased.
Deputy Domestic Trade and Consumer Affairs Minister Datuk Rosol Wahid said that TTPM served as an alternative platform to civil courts.
“TTPM’s job is only to ensure consumers are protected,” he said at a discussion entitled ‘Price Hike Ahead of Ramadan’ organised by the Malaysian Muslim Consumers Association (PPIM) on its Facebook page tonight.
In another development, Rosol denied allegations that the mobile application, ‘Price Catcher’ developed by the ministry failed to achieve its objectives.
“It’s just lack of promotion. Consumers can actually compare prices and save time to make comparisons,” he said.
Source: BERNAMA News Agency