Annuar urges telecommunication companies to improve Internet quality

KUALA LUMPUR, March 1 — Telecommunication companies have been urged to cooperate with the government in ensuring the quality of the Internet in the country is always at the best level.

Communications and Multimedia Minister Tan Sri Annuar Musa said the government had provided the infrastructure for the companies to provide the best services and they should not pursue profit without regard for quality.

“Everyone has to work together, don’t just think of profits. The government has set up the infrastructure and so on. I like to see companies make a profit because when they do, the government will also get (revenue) from taxes.

“But they also need to invest back and provide the best service to consumers. The ecosystem is large and everyone has to play a role,” he said in the programme ‘Responsif’ entitled ‘Slow Internet’ over RTM, tonight.

The other two guests were the Malaysian Communications and Multimedia Commission (MCMC) chief operating officer Datuk Mohd Ali Hanafiah Mohd Yunus and artiste Mohd Ashraf Muslim.

Annuar also said telecommunication companies, MCMC and the relevant parties need to constantly communicate with consumers to understand their problems related to the Internet.

“Consumer dissatisfaction should not be overlooked. In the pursuit of profit and given the marketing strategy and various campaigns, what is given to consumers is not as promised,” he said.

On Feb 25, Annuar said the Ministry of Communications and Multimedia (KKMM) had instructed MCMC to conduct random monitoring of telecommunication companies to ensure the quality of the communication service experience remained at its best.

He said this was done so that initiatives to encourage the public to use digital platforms and the latest technology are not hampered.

He added that performance audits need to run continuously and MCMC needs to communicate with all telecommunications companies to make improvements to achieve the stipulated speed.

Source: BERNAMA News Agency