Kuala lumpur: CIMB Bank Bhd and CIMB Islamic Bank Bhd have reiterated that the CIMB flood relief assistance plan remains available to support customers affected by the recent floods in Sabah. The plan, available nationwide, is designed to ease financial challenges faced by individual and small and medium enterprises (SMEs) customers during this difficult period.

According to BERNAMA News Agency, impacted customers will be provided with a six-month payment relief on loan and financing facilities. Late charges and fees will be waived to ensure those impacted can access a simplified application process requiring only basic information and documentation. For SME customers needing additional support, a disaster relief facility of up to RM700,000 is also available to help with cash flow needs.

Additionally, CIMB will waive charges for replacements of credit and debit cards, damaged passbooks, bankers' cheques, and statement requests. CIMB Islamic is also collaborating with its insurance partners to ensure expedited processing of insurance claims within the impacted areas. Individual customers may apply for the CIMB flood relief assistance plan by contacting CIMB's contact centre.

SME customers can apply online, while non-SMEs and corporate customers may reach out to their relationship manager to discuss available options. CIMB Bank highlighted that applications are also accepted at CIMB branches. Customers are advised to check branch availability via the 'Locate Us' page on the CIMB website.

CIMB's insurance partner and takaful operator Berjaya Sompo Insurance Bhd and Takaful Ikhlas General Bhd have activated their hotlines to assist policyholders/participants. For more information, customers who wish to make a claim can directly contact the respective hotlines, which are available 24 hours, seven days a week.