Fuziah salleh: Complaints of hoarding of subsidised packet cooking oil received by the Ministry of Domestic Trade and Cost of Living (KPDN) dropped by 66.15 per cent following the implementation of the Cooking Oil Price Stabilisation Scheme (eCOSS) and Mobile eCOSS. Deputy Minister Datuk Dr Fuziah Salleh said comparative data for January to April last year and this year showed a downward trend in overall complaints related to the supply of controlled goods.

According to BERNAMA News Agency, apart from hoarding, which recorded the biggest decrease, complaints about a lack of or insufficient supply also fell by 24.47 per cent, while complaints about conditional sales and retailers refusing to sell the product decreased by 6.19 per cent and 1.15 per cent, respectively. Fuziah highlighted a consumer's observation regarding the supply of subsidised packet cooking oil, noting that it has become easier to find compared to the past, signifying a positive reform for the public.

Fuziah emphasized that the measure of success for a policy is not solely reflected in system metrics or numerical data but is also evident when people find it easier to access essential supplies. The eCOSS system enables KPDN to monitor the distribution of subsidised packet cooking oil comprehensively, from the supply chain to consumers.

The Mobile eCOSS application uses eKYC technology and MyDigital ID to verify users' identities, restricting subsidised packet cooking oil purchases to Malaysian citizens from March 1. As of July 3, more than 5.2 million Malaysians had registered using the Mobile eCOSS app.

In her Facebook post, Fuziah shared feedback from a netizen, Norza Syajheha Zamri, who praised the eCOSS app for making it easier for the public to obtain subsidised packet cooking oil compared with previously.