Kuala Lumpur: The Investigation and Complaints Management System (SPEAKS), designed by the Independent Police Conduct Commission (IPCC), is anticipated to be introduced next month, replacing the traditional complaint-handling methods currently in place. Home Minister Datuk Seri Saifuddin Nasution Ismail announced that the new system will simplify the process for the public to submit complaints and will provide real-time updates on their status, as opposed to the older methods which required emailing, physical attendance, or sending letters.
According to BERNAMA News Agency, Saifuddin highlighted the advantages of the new system during the Oral Question and Answer session at the Dewan Rakyat. He explained that once operational, the system will facilitate the production of detailed annual reports, including statistics on complaints received, resolved, and those pending. The system will feature a dashboard for real-time complaint tracking, enhancing media engagement and public trust in the commission.
In response to a question from Khoo Poay Tiong (PH-Kota Melaka) regarding IPCC's achievements and its functions alongside Police, Friends, and Collaborators (IPFC), Saifuddin shared that since July 2023, IPCC has opened eight investigation papers, successfully resolving four. He elaborated on the IPCC Act, which allows IPCC to investigate certain complaints and recommend punishments, while others involving corruption or serious crimes are directed to the MACC or the police, respectively.
Furthermore, Saifuddin mentioned that issues concerning the Security Offences (Special Measures) Act 2012 (SOSMA) will be discussed at the ministerial briefing session of the Dewan Rakyat this week, where he will provide updates on current situations and future plans under the MADANI Government.
In response to a supplementary question by Dr. Abd Ghani Ahmad (PN-Jerlun) about managing police misconduct and the implementation of the Inspector-General's Standing Order (IGSO), Saifuddin assured that the current investigation process and results of cases are adequate. He emphasized that since assuming the role of Home Minister, he has worked to clear unresolved disciplinary cases, ensuring no delays in decision-making for ongoing cases, demonstrating a strong commitment to resolving them.