Kuala lumpur: Sunway Medical Centre Velocity (SMCV) has become the first hospital in Southeast Asia to launch the comprehensive NORAV Clinical Management System, an integrated digital platform designed to centralise diagnostic information, streamline clinical workflows, and support faster, more coordinated patient care.
According to BERNAMA News Agency, the system brings multiple diagnostic services into a single connected platform, enabling authorised healthcare professionals to securely access patient information and medical reports anywhere within the hospital. The system launch was officiated by Managing Director, Hospital and Healthcare Operations of Sunway Healthcare Group (SHG), Dr Khoo Chow Huat, together with Chief Executive Officer (CEO) of SMCV, Susan Cheow, Vice President of International Sales at NORAV Medical, Jordan Meshil, and Business Development Manager at Sun Medical Systems, Ravi Kumaran.
The NORAV Medical ECG Management System (NEMS) Web platform integrates six diagnostic services: electrocardiogram (ECG), cardiac stress testing, pulmonary function testing (PFT), Holter monitoring, ambulatory blood pressure monitoring (ABPM), and ankle-brachial pressure index testing (ABPI). By bringing these services into one digital workflow, the system enables diagnostic information to be stored and securely shared across relevant departments in real time. This gives authorised healthcare professionals faster access to patient records and reports, supporting more efficient clinical interpretation, reporting, and coordination between multidisciplinary healthcare teams.
Cheow stated that the comprehensive NORAV Clinical Management System strengthens the way diagnostic information is managed and shared across SMCV, providing clinical teams with more timely access to information needed for treatment decisions. Faster access to diagnostic information reduces waiting time for reports and improves coordination among healthcare professionals involved in patient care.
By replacing fragmented systems and manual processes with a unified digital workflow, the platform reduces administrative workload while improving the turnover time and accessibility of diagnostic information. Enhanced accessibility to current and previous medical records helps clinicians review results more efficiently. Consultant Physician and Cardiologist Dr Tee Chee Hian emphasized that timely access to complete and accurate diagnostic information is essential in supporting clinical decision-making, particularly for patients requiring several investigations or input from different specialists.
Meshil shared that before this integrated system, data from each diagnostic service existed in its own silo, and transferring a single result from one department to another required several internal steps. The new system removes those steps by consolidating the output of each service into one record, allowing clinicians to work from a complete picture rather than assembling one. The system's digitalisation of ECG reports and other diagnostic information is also expected to reduce ECG paper usage by up to 50%, supporting SMCV's sustainability efforts by decreasing reliance on printed diagnostic records.
Cheow added that the system improves clinical and operational efficiency and helps the hospital manage resources more responsibly. Reducing paper usage supports a smarter and more sustainable healthcare environment without compromising the quality, security, and accessibility of patient information. The deployment of the NORAV Comprehensive Clinical Management System forms part of SMCV's ongoing efforts to enhance operational efficiency and deliver a more seamless and connected patient experience.