Melaka: The Ministry of Domestic Trade and Cost of Living (KPDN) Melaka branch has received a Skuad Tindakan Aduan dan Resolusi Pengguna (STAR) Van to boost enforcement and improve consumer complaint handling in the state. Its director, Dr. Mohd Hazimin Jamaludin, stated that the van, received from KPDN Headquarters, would function as a mobile complaint counter, stationed across the state, particularly at tourist hotspots, to resolve consumer complaints within 24 hours.

According to BERNAMA News Agency, the KPDN STAR Van will operate around the clock and provide additional services, including a compound payment counter, channels for consumer-related enquiries, and the reweighing of purchased goods. In conjunction with Visit Melaka Year 2026 (TMM2026), enforcement will be a key focus, as Melaka is a tourist state expected to attract both domestic and international visitors. KPDN is ready to welcome tourists and provide a platform for lodging complaints on consumer issues, such as dissatisfaction with product prices or goods purchased, through the KPDN STAR Van.

Dr. Mohd Hazimin emphasized that the initiative also projects a positive image of Melaka to tourists, assuring them that the state is a safe shopping destination. He reminded traders to conduct sales transactions prudently and honestly with both locals and tourists, especially in conjunction with TMM2026 next year. KPDN will not compromise on any misconduct or fraud by traders, and enforcement action will be taken if a complaint is lodged.

In another development, Dr. Mohd Hazimin reported that Melaka KPDN had seized goods worth RM449,643.10, imposed compounds totaling RM185,200, and made 17 arrests for various offences under consumer protection laws between January 1 and yesterday. During this period, Melaka KPDN also received 396 complaints and conducted inspections at 31,544 business premises across the state.