Putrajaya: The government continues to strengthen public service delivery through the redeployment of medical officers and police personnel to locations with greater need, in line with its people-centric service agenda. Chief Secretary to the Government Tan Sri Shamsul Azri Abu Bakar stated that an earlier review revealed a significant number of specialist doctors were stationed at the Health Ministry's headquarters rather than at hospitals and clinics that required their expertise.
According to BERNAMA News Agency, Shamsul Azri explained, 'We found that many specialists were not serving in hospitals or clinics but were based at the ministry. Therefore, we are implementing what we call people-centric services. Those at the headquarters are being mobilised back to hospitals and clinics.' He further elaborated that between 2024 and 2025, a total of 380 doctors have been placed at clinics and hospitals, while 611 police officers previously attached to Bukit Aman have been reassigned to district and state police stations. This announcement was made during a forum session at the National Public Service Reform Convention 2025 held in conjunction with the Rancakkan MADANI Bersama Malaysiaku programme.
Shamsul Azri emphasized that the initiative aims to ensure professional expertise is utilized optimally for the benefit of the public. Sharing his experience in various government departments, he noted the importance of tasks being guided by official documents and established procedures, rather than long-standing practices. He highlighted that there is still a tendency among staff to follow familiar routines, which may not align with actual processes outlined in work regulations.
'What is important is to understand what is contained in reference documents clearly, what needs to be done, the rules that must be complied with and the prescribed workflow. Common practice is not necessarily correct and often does not adhere to the actual work process,' he added.
Another panellist, Malaysian Institute of Integrity board member Datuk Seri Mustafar Ali, highlighted that every civil servant should be driven by three key elements: duty, joy, and passion, to ensure responsibilities are carried out effectively. He explained that duty involves applying one's abilities and resources for the good of the organization, joy is about working sincerely without coercion, and passion reflects love for one's work that motivates individuals to implement plans successfully.
The three-day Rancakkan MADANI programme, which began on Friday, offers more than 300 touchpoint services, a career carnival, interactive exhibitions, family entertainment, and special promotions for visitors. It is a continuation of the One Year with the MADANI Government and the Two Years of MADANI Government programmes, serving as the administration's annual platform for reporting its achievements directly to the people. The National Public Service Reform Convention 2025 brings together policy experts from the public sector and industry.