Kuala lumpur: The Works Ministry (KKR) has successfully addressed 11,860, or 95.19 percent, of the 12,459 road damage complaints received through the MyJalan app, as announced by Minister Datuk Seri Alexander Nanta Linggi. The remaining 599 complaints, comprising 4.81 percent, are still under investigation or awaiting action, he informed the Dewan Rakyat during the winding-up session for his ministry on the 13th Malaysia Plan (13MP) today.
According to BERNAMA News Agency, since the app's launch in August 2023, a total of 54,330 users have registered and submitted 40,938 complaints. Of these, 28,479 cases, or 69.57 percent, were redirected under the No Wrong Door policy to relevant agencies because they involved roads outside KKR's jurisdiction. These roads include municipal, village, agricultural, state, and private roads managed by local councils, the Housing and Local Government Ministry (KPKT), the Rural and Regional Development Ministry (KKDW), and state governments.
Regarding highway infrastructure, Minister Nanta stated that traffic on the East-West Highway remains manageable based on 2024 census data. However, a RM100 million rehabilitation project is currently underway to enhance road surfaces, lighting, and structural components, with completion projected by 2026. The project's scope includes preliminary studies, land surveys, streetlight and traffic signal maintenance, as well as routine upkeep of both pavement and non-pavement infrastructure.
He further noted that the Malaysian Highway Authority (LLM) has implemented Building Information Modelling (BIM) across all stages of highway projects. This includes planning, construction, operations, and upgrades, aligning with the government's digital transformation and sustainability agenda outlined in the 13MP and National Construction Policy 2030. Since January 1, 2023, the BIM policy has been piloted on key projects, including the Kuala Lumpur-Karak Highway widening, Kajang SILK Highway expansion, East Coast Expressway Phase 1 flood mitigation, Sungai Perak Bridge, and selected rest areas along the North-South Expressway.
LLM has also initiated training for BIM roles such as managers, coordinators, and modellers, and is developing BIM Infra Guidelines in collaboration with the Construction Industry Development Board (CIDB) and academic institutions. Upcoming projects incorporating BIM include the West Ipoh Span Expressway (WISE), Phase 3 of the SILK Highway widening, and the Juru-Sungai Dua traffic dispersal project along the North-South Expressway.